Jy9 Privacy Policy — Your data is safe with us

Jy9 is a trusted online betting and casino platform for users in Bangladesh and South Asia. Before you start using our services, please take a moment to read this Privacy Policy carefully. It explains what data we collect, how we use it, and the steps we take to keep your information secure.

By accessing the jy9 platform or creating an account, you agree to this Privacy Policy. We believe privacy is a fundamental right, and our entire service is built on that principle.

Jy9's Privacy Policy applies to: the website, mobile app, live chat, email communications, and all our digital services. We are fully committed to ensuring the security of your data at all times.

Jy9 collects only the information it needs — nothing extra or irrelevant. The table below outlines the types of data collected and the reasons for collecting them:

Jy9 uses your information only for legitimate and transparent purposes. Your data is never used beyond the activities listed below:

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is used to successfully process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve issues and provide support.
• Security Assurance: Technical data is analyzed to detect fraud, money laundering, and other illegal activities.
• Bonuses & Promotions: Your usage data is used to analyze your gaming patterns and send you relevant offers.
• Legal Obligations: Required information is provided to meet regulatory authority requirements.
• Service Improvement: Usage statistics are analyzed to improve the overall experience on our platform.

We obtain your consent before using your information for marketing purposes. You can opt out of promotional communications at any time.

Jy9 never sells your data. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• KYC Partner: Approved third-party verification providers may verify identity document information for KYC purposes.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Technology Providers: Operational data may be shared with approved technology partners for cloud hosting and security services.

In the event of a business restructuring or acquisition, user data may be transferred to the new entity. Even in such cases, this Privacy Policy will remain in effect and you will be notified in advance.

Jy9 uses cookies and similar tracking technologies on its website and app to help improve your browsing experience.

• Essential Cookies: These are essential for maintaining login sessions and ensuring platform security. Without these cookies, the platform will not function properly.
• Functional Cookies: Used to remember your language preference, account settings, and personal preferences.
• Analytics Cookies: Used to understand which sections of the platform users visit most. This data is fully anonymized.
• Marketing Cookies: Used to show you relevant offers based on your interests. You have the option to turn these off.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.

You have full control over your data at jy9. Your rights are outlined below:

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 business days.

Jy9 does not retain your data longer than necessary. Each type of information has its own retention policy:

• Account information: retained for the duration the account is active, and for 5 years after closure (legal obligation).
• Transaction Records: 7 years from the date of the last transaction.
• KYC documents: 5 years after verification.
• Chat logs and support records: 2 years.
• Analytics and usage data: 1 year (in anonymized form).

All jy9 services are strictly for users aged 18 and above. Collecting or storing data from minors is against our policy.

• Age verification is mandatory at registration.
• Any account found to belong to a minor will be immediately suspended and all associated data will be permanently deleted.
• Parents and guardians should monitor their children's internet use and consider using parental control software.
• If you suspect a minor has opened an account on jy9, please contact us immediately.

Jy9 may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

• A clear "Updated" notice will be posted on the website.
• You will be notified at your registered email address whenever significant changes are made.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any major changes, you will be notified at least 14 days before they take effect. We want you to stay informed about every update to our Privacy Policy.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated privacy team:

• Live Chat: Use the live chat feature directly on the jy9 platform (available 24/7).
• Email: [email protected] — responses are typically sent within 24 hours.
• FAQ: Your Questions Answered FAQ Page page.

We take every complaint seriously and aim to resolve it within the designated timeframe. Our commitment to protecting your privacy is unwavering.